Functional Application Support

About Us:

We are an esteemed IT consultancy firm founded by experienced SAP Basis consultants, boasting a rich portfolio of over 40 satisfied clients. Our sterling reputation in the industry has propelled us to diversify our offerings, consistently striving for excellence in every project we undertake.

 

Role Overview:

The Functional Application Support role entails providing technical assistance to both internal teams and external clients as needed. This involves aiding in systems integration, managing ticketed query systems to maintain a comprehensive database of queries and resolutions, and ensuring the upkeep of technical documents and procedures.

Key Responsibilities:

Provide second-level support for incidents escalated by L1 Support, addressing issues related to user work environments such as workstations, phones, office setups, printers, servers, email systems, and business software packages.

Allocate tasks to resources capable of resolving issues if initial attempts are unsuccessful.

Ensure the delivery of user environments, including workstations, printers, and phone systems, adhering to company standards.

Contribute to the storage and inventory management of user environment components.

What you'll need to succeed:

Proficiency in both English and French is mandatory.

Manage Anywhere contact channels and oversee all incoming feedback.

Investigate potential issues or bugs, document findings, and escalate to the development team.

Maintain and update the team's support knowledge base and internal documentation.

Participate in projects aimed at automating and enhancing the team's capacity to handle requests.

Assist in the testing phase to familiarize with new features and ensure system stabilization.

Familiarity with ticketing tools like ServiceNow, as well as knowledge of JIRA and Confluence.

Required experience level: Between 3 and 6 years.

Understanding of support in Angular and PHP is beneficial.

Why join our team?

Experience a dynamic environment that encourages initiative and autonomy.

Opportunity for continuous on-the-job learning and personal growth.

Embrace a robust company culture.

Pathways for professional development and advancement.


Location

Porto Area | Hybrid

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Lead the entire sales cycle
  • Achieve monthly sales objectives
  • Qualify the customer needs
  • Negotiate and contract
  • Master demos of our software

Must Have

  • Bachelor Degree or Higher
  • Passion for software products
  • Perfect written English
  • Highly creative and autonomous
  • Valid work permit for Belgium

Nice to have

  • Experience in writing online content
  • Additional languages
  • Google Adwords experience
  • Strong analytical skills

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

Discover our products.

READ

What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.